At FAQ / Contact you will find quick answers and how to contact us

At FAQ / Contact you will find quick answers and how to contact us

Company address:

Carl Henkel GmbH, Löwengraben 15, ​​​​​​​CH-6004 Lucerne,

Return address in Germany:

Streiff & Helmold GmbH, Logistics & Shipping / Returns, Carl Henkel warehouse, Carl-Giesecke-Straße 2, DE-38112 Braunschweig

Persons authorized to represent:

Karl Jürgen Henkel (Managing Director)

Commercial register entry:

Registered company name: Carl Henkel GmbH

Commercial register number: CH-100.4.791.714-2

Commercial Register Office: Commercial Register of the Canton of Lucerne

VAT identification number Switzerland:

VAT identification number Germany: DE272643899

EORI number : DE7995938

WEEE registration number: DE37001779

Packaging registration: DE4584186085725

Responsible according to Section 18 Paragraph 2 MStV: Karl Jürgen Henkel, Löwengraben 15, CH-6004 Lucerne

Information about online dispute resolution:

Since 2016, the EU Commission has provided an internet platform for online dispute resolution (so-called “OS platform”). The OS platform serves as a contact point for the out-of-court settlement of disputes regarding contractual obligations arising from online purchase contracts. The OS platform can be accessed at the following link:

We are required to participate in a dispute resolution process
neither obliged nor willing to go before a consumer arbitration board.

This imprint also applies to our appearances at
Facebook, Instagram, Twitter, Pinterest, Youtube, Linkedin and other social platforms and services.

Liability for content:

As a service provider, we are responsible for our own services in accordance with Section 7 Paragraph 1 TMG
Contents on these pages are responsible according to general laws. However, according to Sections 8 to 10 TMG, as a service provider we are not obliged to monitor transmitted or stored third-party information or to investigate circumstances that indicate illegal activity.
Obligations to remove or block the use of information in accordance with general law remain unaffected. However, liability in this regard is only possible from the time of knowledge of a specific legal violation. If we become aware of any corresponding legal violations, we will immediately remove this content.

Liability for links:

Our offer contains links to external third-party websites over whose content we have no influence. We therefore cannot assume any liability for this external content. The respective provider or operator of the pages is always responsible for the content of the linked pages. The linked pages were checked for possible legal violations at the time of linking. Illegal content was not apparent at the time of linking. However, permanent control of the content of the linked pages is unreasonable without concrete evidence of a legal violation. If we become aware of any legal violations, we will immediately remove such links.

Copyright: The content and works on these pages created by the site operators are subject to German copyright law. Reproduction, processing, distribution and any kind of exploitation outside the limits of copyright law require the written consent of the respective author or creator. Downloads and copies of this page are only permitted for private, non-commercial use. If the content on this site was not created by the operator, the copyrights of third parties are respected.
In particular contents of third parties are marked as such. Should you nevertheless become aware of a copyright infringement, we ask that you notify us accordingly. If legal violations become known
we will remove such content immediately.

Copyright: Carl Henkel GmbH 2017/2019/2022/2023